If you have reduced mobility, please make sure you book your tour in advance at the Hohenschwangau Ticket-Center, to give us sufficient time for the organizational aspects (provision of accompanying persons, coordination of the tours).When reserving, please state the number of persons, the language required for the tour and the time you would like to start it.
Disabled persons will get reduced admission charges (verification required); one helper is admitted free of charge if the necessity of an escort is registered in the verification.
Ticket collection: The reserved tickets must be collected at the latest an hour before the confirmed admission time from the ‘reserved tickets’ counter in the Hohenschwangau Ticket-Center.
You are unfortunately not allowed to drive your car up to the castle, even if you have reduced mobility. The road from the Ticket-Center to Neuschwanstein Castle (distance around 1.5 km) is asphalted, but it is all uphill and in places quite steep.
We recommend that you ride up in the horse-drawn carriage. The drivers will provide any assistance with boarding you might require, as no ramps are available. Folding wheelchairs can of course easily be transported in the carriage, but the drivers unfortunately can’t take electrically-driven wheelchairs. The carriage ride ends at the turning point below the castle. From here it is approximately 450 metres to the castle on a tarred road with a gradient of up to 15 %.
A low-floor bus will take you to the ‘Jugend’ stop above the castle. From here a tarred footpath around 500 metres long and 2.5-3 metres wide leads downhill to Neuschwanstein Castle. In places this has a gradient of 12-19 % as well as a slight camber. The footpath is built into the hillside so there are no stopping places on either side. On the valley side the path is secured by a railing a metre high and a board walk at medium height.
You must decide for yourself whether you are in a position to use this path; the owner is not liable or responsible for any accidents.
We will gladly supply you with the name of a company that will take you up to the castle entrance. This is only possible from Monday to Thursday up to 10 am at the latest for traffic safety reasons. Further information can be obtained from the Neuschwanstein Castle Administration Office.
Once at the castle, you will be met at the visitor exit (clearly marked) by castle personnel and taken to join the tour group. After the tour we will of course accompany you back to the exit.
Neuschwanstein Castle has a lift which makes it possible for wheelchair users and persons with reduced mobility to take part in the tours of the castle (Please note: corresponding registration required). Dimensions of the lift: door width 0.85 m,, depth 1.30 m.. Please make sure your wheelchair is not too big for it.
For fire and safety reasons we regret that only one wheelchair or walker user per hour can take part in a guided tour.
There is a barrier-free toilet in the castle but there are no wheelchairs or walkers for hire.
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