Main information:

Information for people with a handicap

Reservation

If you have reduced mobility, please make sure you book your tour in advance at the Hohenschwangau Ticket-Center, to give us sufficient time for the organizational aspects (provision of accompanying persons, coordination of the tours).When reserving, please state the number of persons, the language required for the tour and the time you would like to start it.

Disabled persons will get reduced admission fees (verification required); one helper is admitted free of charge if the necessity of an escort is registered in the verification.

Ticket collection: The reserved tickets must be collected at the latest an hour before the confirmed admission time from the ‘reserved tickets’ counter in the Hohenschwangau Ticket Center.

 

Getting from the Ticket Center to the castle

You are unfortunately not allowed to drive your car up to the castle, even if you have reduced mobility. There are 3 designated disabled parking spaces in the P2 car park (chargeable) in Hohenschwangau.

The road from the Ticket Center to Neuschwanstein Castle (distance around 1.5 km) is asphalted, but it is all uphill and in places quite steep.

Horse-drawn carriage

We recommend that you ride up in the horse-drawn carriage. The drivers will provide any assistance with boarding you might require, as no ramps are available. Folding wheelchairs can of course easily be transported in the carriage, but the drivers unfortunately can’t take electrically-driven wheelchairs. The carriage ride ends at the turning point below the castle. From here it is approximately 450 metres to the castle on a tarred road with a gradient of up to 15 %.

Bus

A low-floor bus will take you to the ‘Jugend’ stop above the castle. From here a tarred footpath around 500 metres long and 2.5-3 metres wide leads downhill to Neuschwanstein Castle. In places this has a gradient of 12-19 % as well as a slight camber. The footpath is built into the hillside so there are no stopping places on either side. On the valley side the path is secured by a railing a metre high and a board walk at medium height.

You must decide for yourself whether you are in a position to use this path; the owner is not liable or responsible for any accidents.

Disabled vehicle of the Bavarian Red Cross

We will gladly supply you with the name of a company that will take you up to the castle entrance. For safety reasons, this is only possible on Tuesdays and Thursdays between 10 am and 12 noon. Further information can be obtained from the Neuschwanstein Castle Administration Office.

 

Inside the castle

Once at the castle, you will be met at the visitor exit (clearly marked) by castle personnel and taken to join the tour group. After the tour we will of course accompany you back to the exit.

Neuschwanstein Castle has a lift which makes it possible for wheelchair users and persons with reduced mobility to take part in the tours of the castle (registration required). Dimensions of the lift: door width 0.85 m,, depth 1.30 m.. Please make sure your wheelchair is not too big for it.

For fire and safety reasons we regret that only one wheelchair or walker user per hour can take part in a guided tour.

Barrier-free toilets are available in the castle on level 2 in the area of the café and at the kiosk (opposite Zimmermannplatz).

In the castle there are no wheelchairs or walkers for hire.

 

In case of an evacuation (e. g. fire alarm)

In case of an evacuation, the castle lift cannot be used. The castle has two evacuation chairs for visitors with impaired mobility who cannot leave the castle via the stairs without assistance. Using the chairs, a castle employee will help each mobility impaired person out of the building during an evacuation via the so-called marble staircase and the following exit tunnel.